Interruptions to online payments

News Update 21 November 2025

The City is currently experiencing issues with its online payment gateway.

This is impacting customers paying their rates instalment via our website.

We are liaising with the Commonwealth Bank to resolve the issue as soon as possible and will keep our customers updated.

In the meantime, payments can be made the following ways:

  • BPay
  • in person at our Civic Centre
  • at any Australia Post Office

We apologise for any inconvenience and thank you for your understanding.

Media contact

For media enquiries, please contact the City’s Communications Officer.