The City’s strategic Customer Service goal is ‘to be a customer focused organisation that promotes effective communication and encourages community participation’.

We value your feedback and welcome your suggestions, comments, compliments and complaints. Your feedback helps us to review and improve our policies, procedures and services. Your compliments give us encouragement that the service we are providing is service that you value. 

Any feedback is welcome:

  • Request for service
  • Third party complaint
  • Decision review
  • City of South Perth staff conduct feedback
  • Standard of service provide by City of South Perth.

The City of South Perth has a formal Complaints Management Policy which outlines standards for actioning complaints quickly and effectively.

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