Feedback

The City of South Perth is committed to providing the best possible service. 

Our Customer Service Charter reflects our commitment to the service standards we provide and sets out what we will commit to do. It also explains how you can provide feedback to help us to improve our services.

We value your opinion and want to hear what you think about the quality of our service.

Any feedback is welcome:

  • Request for service
  • Third party complaint
  • Decision review
  • City of South Perth staff conduct feedback
  • Standard of service provide by City of South Perth.

The City's Complaints Management Policy outlines standards for actioning complaints quickly and effectively.

Related Content

Make a Request

Tell us about an issue in your local area, request a service, or ask for information from the City.

Track my Request

Track the progress of your request online in real-time. You will need to have your tracking number ready.

Complaints Handling

Your feedback is valued, whether it is positive or negative. The City is committed to quality service and and dealing with complaints allows us to continuously improve our operations.

Privacy statement

The City of South Perth is committed to protecting your privacy. We collect and handle personal information that you provide for investigating and responding to your complaint, compliment or feedback.

The City of South Perth will only use your information in accordance with relevant privacy and other laws.