The City is excited to introduce the mySouthPerth customer portal, an exciting milestone in the City’s commitment to creating an online community and improving our customers' experience.
The transition to mySouthPerth is an integral part of the City’s ‘digital first’ strategy to achieving our vision of providing better customer service, greater transparency, and improved efficiencies for our customers and community.
In the mySouthPerth portal you'll be able to lodge and track an application, register an animal or make a payment. You'll also have easy online access to all of your application records, animal details and payment history.
Log in to mySouthPerth anytime, anywhere.
How to register for mySouthPerth
mySouthPerth registration FAQs
If you did not receive a mySouthPerth registration email, please try checking your junk and trash email folders.
If you still can't find your registration email try registering for mySouthPerth again.
If you receive a message that your account is already registered, please try to reset your password.
If you are unable to reset your password, complete a general general enquiry request providing the email account used to register. We will email you within three business days to reset your account password.
If you would like to update your login email account. Please complete general enquiry request providing your current email address and the new email account you'd like to be assigned to your mySouthPerth account.
Please allow 3 business days for your details to be updated.
Yes.
Organisation registration enables multiple users to access account records and submit applications using a single mySouthPerth account.
To create a mySouthPerth account for an organisation, complete the registration form using your organisation's details and generic business email account that you have access to.
When your organisation account has been created, submit a general enquiry request to appoint an admin user (the admin user will be able to invite additional users to the organisation's mySouthPerth account). Ensure you provide the admin user's email,
name, position and phone number.
Note: the admin user's email can not be the same as the generic business email used to register the organisation.
The admin user will then be invited to use the organisation account and create their own password.
Multifactor Authentication (MFA) is a security measure used to protect your account.
You will be required to verify your identity every 30 days by email or via a multifactor authentication app (Microsoft or Google).
If you change phones or devices, a mySouthPerth MFA reset may be required, please let us know by completing a General Enquiry.
