New Customer Requests platform

Joint Media Release – City of South Perth and TechnologyOne

The City of South Perth has just launched a new Requests platform on the City’s website, enabling customers to report issues or raise requests on any device at any time. 

Requests will make it quick and easy for customers to tell the City about an issue in their local area, request a service or information, or provide feedback. 

City of South Perth Chief Executive Officer Mike Bradford said the City typically engages in over 150,000 interactions with customers each year. 

“Serving customers, residents, ratepayers and our community is at the core of what we do. The improvements and new features available in the Requests platform will support employees in being able to deliver high levels of customer service and improve efficiency behind the scenes. 

“Rather than having to call or email the City, our customers can go online and use Requests. There are over 150 request types to choose from, so whether a resident has an issue with their bin collection, wants to request a new street tree or needs a copy of their rate notice, they can raise the request online. 

“Customers have the option of attaching relevant photos and documents and even pinpointing their location using improved mapping.

“One of the best things about Requests is that the customer can choose to receive updates about the progress of the requests and track the request status online in real-time.

“Of course, if customers prefer to speak to us on the phone, or visit us in person, those options will always be available too,” Mr Bradford said.

The new Requests platform will replace the ReportIT application, which has now been retired. 

The Requests platform has been launched as part of the City’s 1System digital transformation project, which began in 2018. The project will see the City roll out major parts of TechnologyOne’s cloud-based CiAnywhere solution, to integrate and connect information from all core areas of the organisation, streamline systems and create one source of truth.

 TechnologyOne’s CEO Ed Chung said the go live is an exciting step for the City of South Perth.

“This is good news for the residents of City of South Perth, and TechnologyOne is delighted to be part of this digital transformation program”, Mr Chung said.