2024 Customer Satisfaction Survey Results

To better understand your experiences and expectations when engaging with the City of South Perth, we recently conducted a Customer Satisfaction Survey with residents who have used our services in the last 12 months.

We appreciate the time and effort you took to share your feedback, and we're pleased to share some key findings with you.

Enhancing Communication

We understand that residents use a variety of communication channels to connect with us—whether by phone, email, social media, or in person. Ensuring these channels remain accessible, efficient, and responsive continues to be a priority.

Effective Issue Resolution

A key highlight from the survey was the positive feedback regarding our responsiveness and issue resolution. Many respondents rated our service as “good” or “excellent,” reinforcing our commitment to addressing concerns promptly and effectively.

Commitment to Continuous Improvement

While we are encouraged by this feedback, we recognise that there is always room for improvement. We are committed to refining our processes, improving response times, and enhancing the services we provide. Your feedback is invaluable in guiding these improvements.

Looking Ahead

Our dedication to ongoing enhancement remains strong. Insights from this survey will inform our service planning and program development throughout 2025 and beyond. Your input plays a crucial role in shaping the future of our city, and we are grateful for your continued engagement.

To learn more about our commitment to excellent customer service, see our Customer Service Charter which outlines our service standards and expectations.

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