The results are in for our 2023 Customer Satisfaction Survey

News Update 21 December 2023

To gain a deeper understanding of your experiences and expectations when interacting with the City of South Perth, we recently conducted a Customer Satisfaction Survey.

Today, we're excited to share some insights we've gathered.

Diverse communication channels

We recognise that our residents utilise a wide range of communication channels to reach out to us. Whether it's a phone call, an email, a message on social media or a face-to-face interaction, we want to ensure that you have convenient and accessible ways to connect with us.

Responsive and effective resolution

One of the standout findings from the survey is the positive feedback we received regarding our response and issue resolution processes. A significant number of respondents rated our responses as 'good' or 'excellent.' This underscores our dedication to addressing your concerns promptly and efficiently.

Continuous improvement

While we're delighted with the positive feedback, we also acknowledge that there's always room for improvement. We're committed to finding more timely ways to address your issues and enhance our services. Your feedback is an invaluable resource in our ongoing journey toward providing even better service.

Looking ahead

The City of South Perth remains steadfast in its commitment to continuous improvement. The insights gathered from the Customer Satisfaction Survey will be instrumental as we plan and deliver programs and services throughout 2024 and beyond. Your satisfaction and input will continue to guide our efforts to serve you better.

If you'd like to learn more about the City of South Perth's dedication to excellent customer service, we invite you to explore our Customer Service Charter. This document outlines our commitment to providing quality services and sets the standards we aim to uphold.

Your voices are essential in shaping the future of the City. We're grateful to all residents who participated in the survey and shared their valuable feedback.

For more updates, news and insights, stay connected with the City of South Perth by signing up to our newsletter or following us on Facebook and Instagram.


Media contact

For media enquiries, please contact the City’s Communications Officer.