Cashless at the Civic Centre
Invoices such as rates, infringements and cat/dog registration renewals can be paid online. In person and over the phone payment methods are also available. The City will no longer accept cash payments at the Civic Centre after 1 July 2023.
What type of invoice would you like to pay?
No, from the 1 July 2023, the City will no longer accept cash payments at the Civic Centre Reception.
No, rates cannot be paid in cash at the Civic Centre Reception. However, cash payments for rates can be made at any Australia Post Office. There are six Australia Post Offices in the City that will accept cash payments for rates:
- South Perth Post Shop, Mends Street
- South Perth Angelo Street LPO
- Australia Post – Como Beach LPO, Preston Street
- Como LPO, Canning Highway
- Australia Post – Karawara LPO, Waterford Plaza, Manning Road
- Australia Post – Manning LPO, Welwyn Avenue.
The City’s decision to move cashless was made to protect the safety and security of our customers.
While the City recognises this decision may impact some members of our community, our priority is to protect the safety and security of our customers and employees, whilst also boosting efficiency and conveniency for customers.
Customers seeking support on how to use the City’s digital portal or make a payment online can speak with a library employee at South Perth or Manning Library.
To pay an invoice, an infringement, or your rates, visit the City’s online
payment portal. This is the preferred channel for payments for improved efficiency and convenience for customers. Payments can continue to be made in person at the Civic Centre Reception via EFTPOS.
Yes, all payments made through the City’s website, use SecurePay to ensure the safety and security of your data. SecurePay is PCI compliant and ISO27001, Information Security Management System, certified.
The City will no longer accept cash for invoices, infringements, animal registrations and other payments. These payments can be made online through the City’s digital portal. This is the preferred channel for payments for improved efficiency and convenience for customers. Payments can continue to be made in person at the Civic Centre Reception via EFTPOS.
While cheques are less common than other options, the City will continue to accept cheque payments for now.
If you would like assistance to
make payments online, we are here to help. One-on-one support is available any time at the City’s libraries. Simply visit South Perth or Manning Library and ask our friendly team to show you how.
Before making this decision, the City has examined the legal aspects prior to transitioning to a cashless system. While cash is considered a legal tender, it is not illegal for an organisation to restrict cash as a payment method. More information regarding payment methods can be found on the ACCC website.
Although the City is no longer accepting cash payments at the Civic Centre from 1 July 2023, cash payments for rates can be paid at any Australia Post Office, including six locations within the City. See FAQ 2.
Like many other organisations, the City’s decision to move to digital payments was made to protect the safety and security of our customers. The City is offering one-to-one support to help people make their payments online, as well as digital payment workshops at both libraries:
The City does not apply a surcharge for payments via credit and debit cards for all in-person and digital payments.
